Policies and Privacy

Turn Time

All orders are processed within 3-4 days, monday thru friday, from the date the order is placed, plus shipping time.  If an order will take longer, we will notify you.

Rush Orders

A rush may be placed on an order.  Please inquire to see if a rush fee applies.

Returns

All personalized merchandise is a Final Sale.  If you make a mistake on the order, we will have to charge you to re-make the item.  If we make a mistake, we will correct it and get it right back to you.  If you merchandise comes damaged, please notify us immediately.

Shipping

All orders are shipped UPS.  We offer ground service, 3 day select and UPS next day air saver.  See the map below for estimated ground shipping transit times.  You may also have the option of picking up your order in Encino, CA if you are local.  

Sales Tax

Sales tax is applied to all orders placed within California.  California state sales tax is currently 9.75%.

Terms

We accept Visa, Mastercard and American Express through authorize.net